Help Desk & FAQ

If you don’t find an answer to your question below send us an email at [email protected]

 

General Questions

Each download will icclude all the various file types so you will have the specific one you need for your software and cutter. File types included are AI, DXF, GSD and SVG. Each file type will be in it’s own folder. You will also receive a full color photo of finished project and a PDF with all the parts at full size, labeled and any extra tips and helps.
Each download will include all the various file types so you will have the specific one you need for your software and cutter. File types included are AI, DXF, GSD and SVG. Each file type will be in it’s own folder. You will also receive a full color photo of finished project for reference and a PDF with all the parts at full size, labeled along with any extra tips and helpful hints.

Downloading patterns

Download links are available in your account area.
We recommend creating a special folder on your desktop or in documents and name it  “MSC” or “myscrapchick” to make it easy to locate your files. You can also save your files to a USB or other private storage.
Most downloads will have a 10 attempt limit, but no time restrictions. If for any reason you encounter difficulties and need a few more attempts just let us know by emailing [email protected]
The most common reason for not being able to open a file is that it has not been UNZIPPED. The pattern downloads come as a ZIP file and need to be “UNzipped” or “extracted” in order to use them. To do this in Windows XP, right click on the zipped folder and select “Extract all…” and follow the instructions in the windows. (Extract & Unzip mean the same thing.)
All the files from myscrapchick.com come in .zip files. This makes it possible for us to include all the different file types in one download and also takes much less time for you when downloading. You will need to UNZIP the files before using them. To do this in Windows, right click on the zipped folder and select “Extract all…” and follow the instructions in the windows. (Extract & Unzip mean the same thing.)
Yes. In fact, we recommend it. Please note, however, that files cannot be redistributed and shared with others.
You will find it quick and convenient to download your files again if you experience a computer crash or when moving to a new computer.  Simply sign-in, navigate to your customer account and download again.

You will find it quick and convenient to download your files again if you experience a computer crash or when moving to a new computer.  Simply sign-in, navigate to your customer account, with your past purchases and download again.

Shopping Cart QuESTIONS

We use PayPal to process payments.

A Paypal account is NOT required. To checkout without a Paypal account, click on the option in the checkout window that says “Pay with credit/debit card”. This is usually found in the lower right side of that page.

It’s a security measure required by PayPal and also required by Washington State. We have to charge sales tax on Washington residents. If you don’t supply your mailing address you will automatically be charged this tax.  We do not share your mailing address or other personal information with anyone else.

Newsletter & Freebie Questions

1. Check your spam folder.

2. Add [email protected] to your address book or safe list.

3. Try signing up again. Sometimes people enter an incorrect email address the first time.

4. Sometimes internet service providers block our newsletters. So if you don’t find it in your spam folder please send us an email and we’ll check into it for you.

We’re sorry..but…no. The free file is only available for one week. After that they will be available for purchase on the site.

Do you have a question that you didn't find the answer to here?

If you didn’t find an answer to your question above you can email our help desk at [email protected]

Include a few words in the subject line of the email describing what you have questions about, such as “checkout” or “downloading files” etc. 
Also include your name, and other relevant information such as files types you are using, software, date of purchase & product.

Please allow 24 hours for a response Monday thru Friday.
Help desk is closed Saturday & Sunday.

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