Help Desk & FAQ
You will find it quick and convenient to download your files again if you experience a computer crash or when moving to a new computer. Simply sign-in, navigate to your customer account, with your past purchases and download again.
Shopping Cart QuESTIONS
We use PayPal to process payments.
A Paypal account is NOT required. To checkout without a Paypal account, click on the option in the checkout window that says “Pay with credit/debit card”. This is usually found in the lower right side of that page.
Newsletter & Freebie Questions
1. Check your spam folder.
2. Add [email protected] to your address book or safe list.
3. Try signing up again. Sometimes people enter an incorrect email address the first time.
4. Sometimes internet service providers block our newsletters. So if you don’t find it in your spam folder please send us an email and we’ll check into it for you.
Do you have a question that you didn't find the answer to here?
If you didn’t find an answer to your question above you can email our help desk at [email protected]
Include a few words in the subject line of the email describing what you have questions about, such as “checkout” or “downloading files” etc.
Also include your name, and other relevant information such as files types you are using, software, date of purchase & product.
Please allow 24 hours for a response Monday thru Friday.
Help desk is closed Saturday & Sunday.